Re: New Employee 2008
Absolutely 100% correct. The crew makes the ride. They will become your home away from home. You will work together, eat together, play together, and sleep to...err..... You may have the GREATEST crew in the world (see signature), but that won't stop the occassional argument.
The first few weeks will be crucial to developing a good crew. A few things to remember. This is an amusement park. There are countless safety regulations CP is required to follow. These rules will be pounded into your head until you can cite them in your sleep. (which many of us still do, even though we haven't worked at the park in 6 years). Your TL and ATL will be under constant pressure from their supervisors, which in turn will be under pressure from higher management to maintain these safety precautions. BE PATIENT with your supervisors while they are still figuring out how to run a ride/attraction in addittion to supervising a crew. They may get snippy and rude at times, but don't take it personally, they are only doing their jobs. They will appreciate your patience.
You may encounter other first year employees at your assigned job. Remember that they may not learn as fast as you, and may require a bit more training. Please be patient with them, as this is a new experience.
Also, you are not the TL or ATL. If a guest has a concern, comment, or complaint, do not attempt to resolve the situation. Your TL and ATL have been picked for their job because they have demonstrated a number of abilities including conflict resolution. You will encounter guests who think you are the devil and want your name and badge number. Simply state that you will get your supervisor for them, and your will supervisor will happy to address their concern.
In addition, don't get upset with yourself if you make a mistake. The pressure you are under will help develop you into the best employee you can be. And soon, you won't even feel the pressure, because everything will come natural to you.
Cedar Point operates under an Open/Door Policy. If you are unhappy with the way you are being treated, or see a situation that needs to be addressed, feel free to let one of your supervisors know. If you feel that the situation was not addressed or resolved to your liking, you may take your complaints to the next level of management, right on up to Kinzel.
I really didn't plan on writing the employee handbook. I just had a few thoughts in my head and once I started typing more things kept popping into my head. I realize that some of you may agree/disagree with some of the things I have shared. Actually, I expect it. For the comfortability (if that is a word) of the CP Employee class of 2008, please feel free to share your additional thoughts and ideas.
Challenge Racing '02